Once you register for your virtual course, you will receive an email confirmation with your workbook, and your Zoom meeting link will be located within your SkillRise360 account. If you are unable to retrieve your course information, please get in touch with us at customerservice@skillrise360.com.

A reliable internet connection and a computer or mobile device with audio/video capabilities are required. Additionally, a separate phone or device should be used for technical support. You will also need access to a PDF reader for your course workbook.

Yes, colleagues or friends may join the virtual course with you, provided they register and secure their own seats by completing payment simultaneously. All participants are required to have an individual registration and a confirmed seat. If it is determined that an individual is allowing others to participate without proper registration or payment, the trainer reserves the right to remove the unregistered participant from the session.

Participants can access their certificates of completion by downloading them from their SkillRise360 accounts. If you are unable to retrieve your course certificate, please get in touch with us at customerservice@skillrise360.com.

To ensure a comfortable and engaging environment for all participants, we do not record any of our training sessions. This policy is in place to encourage open sharing and active participation throughout the course.

While it is not mandatory to have your camera on during the course, we highly encourage it. Having your camera on helps foster a more interactive and engaging learning environment, allowing you to participate fully and connect with both the facilitator and fellow participants. However, if you are unable to do so, we understand and welcome your participation in other ways.

Each Zoom meeting link is unique and assigned to the individual registrant based on their email address. As such, the link is only valid for the registered person and should not be forwarded to others. Only the registered participant is permitted to use the link.

According to our refund policy, we do not offer refunds once payment has been processed and enrollment has been confirmed. However, if you cannot attend the virtual course, you may request to transfer your enrollment to another course within the same calendar year. Transfer requests must be made in writing via email to customerservice@skillrise360.com at least 15 business days before the course start date. Please note that transfers are subject to availability and cannot be made after the course has commenced or to third-party programs.