Certificate in Change Management and Conflict Resolution

The Certificate in Change Management and Conflict Resolution is designed to provide leaders with the essential skills to manage change effectively while resolving conflicts productively and positively. This program covers the key steps for preparing and implementing successful change strategies, including building support, defining clear goals, and creating a comprehensive communication plan for smooth transitions. Participants will learn how to apply the WIFM (What's In It For Me) concept to address individual motivators for change, ensuring engagement and buy-in throughout the process. The course also explores strategies for gathering data, evaluating options, and adapting to ensure long-term success while applying the principles of Appreciative Inquiry to foster positive change within organizations.

In addition to change management, the program provides in-depth training on conflict resolution. Participants will learn how to apply the six phases of conflict resolution, identifying and addressing conflicts in a structured and effective manner. The course covers the five main conflict resolution styles and how to adapt approaches based on the situation and individuals involved. Leaders will also develop proactive strategies to prevent conflict, master communication techniques to facilitate constructive conversations and gain practical tools for anger and stress management, ensuring a productive and harmonious work environment.

Program Outcomes:

• List the essential steps for preparing a change strategy, building support, and successfully implementing organizational change initiatives.
• Describe the WIFM (What's In It For Me) concept and identify individual motivators for change to address during the change process.
• Develop a comprehensive change management and communication plan, including effective implementation strategies for smooth transitions.
• Apply strategies for gathering data, addressing concerns, evaluating options, and adapting the direction of change to ensure ongoing success.
• Understand the four states of Appreciative Inquiry and how they can be applied to foster positive organizational change and engagement.
• Explore the importance of resiliency and flexibility in change management and implement strategies that encourage adaptability in both leaders and participants.
• Understand the concept of conflict and the conflict resolution process, including its impact on workplace dynamics and team performance.
• Learn the six phases of the conflict resolution process and how to apply them effectively to resolve conflicts in a structured and productive manner.
• Identify the five main conflict resolution styles and understand how to adapt your approach based on the situation and the parties involved.
• Develop strategies to prevent conflict by breaking down the conflict resolution process and using proactive tools to address potential issues before they arise.
• Master communication techniques, such as the agreement frame and open-ended questions, to facilitate constructive conversations and ensure clarity in conflict situations.
• Learn essential anger and stress management techniques to stay calm, focused, and productive during conflict resolution, ensuring positive outcomes for all parties involved.

• Managers and Team Leaders – to lead change initiatives, address conflicts effectively, and create a collaborative work environment.
• HR Professionals – to support organizational change efforts and resolve conflicts to maintain a positive workplace culture.
• Executives and Senior Leaders—refine change management and conflict resolution strategies to ensure smooth transitions and a resilient organizational culture.
• Project Managers – to manage the complexities of change while addressing conflicts that may arise during projects and initiatives.
• Consultants and Coaches – to enhance their toolkit for guiding organizations through change and resolving conflicts to optimize team dynamics and performance.

Less than 4 hours